kratosTerms of Use

When you open an account on kratos, you agree to these terms. We require identity verification before access to games, and we process deposits and withdrawals subject to anti-money-laundering compliance. Our terms explain your obligations as a user, our policies on account closure, dispute resolution, and the jurisdiction restrictions that apply to our service.

We at kratos commit to clear communication about how our platform operates. Your account is your responsibility—we ask you to keep your password secure, notify us immediately of unauthorized access, and review your transaction history regularly. Our kratos terms are enforceable across all supported jurisdictions where we operate. Any questions about these terms should be directed to our support team, available in English and Indonesian.

Our services are available only where local law permits. You are responsible for verifying that access and use of kratos comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.

Account Terms and User Responsibilities

When you create an account on kratos, you confirm that you are at least the age of majority in your jurisdiction and that you have the legal authority to use our service. We require a valid government-issued ID (KTP for Indonesian residents) and a verified email address. Your account is personal and non-transferable. You agree not to share your password, not to permit others to use your account, and to notify our support team immediately if you suspect unauthorized access.

We at kratos reserve the right to suspend or close your account if we detect suspicious activity, breaches of these terms, or violation of anti-money-laundering regulations. If your account is suspended pending investigation, you retain the right to request information about the reason and to dispute our decision. Our support team responds to account suspension inquiries within 24 business hours. If we close your account, we process any remaining balance as a withdrawal subject to standard verification timelines.

Deposits, Withdrawals, and Payment Policy

kratos accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. We process e-wallet subject to verificationly and bank transfers within one to two business hours depending on your bank's processing speed. We charge no deposit fees; your payment provider may apply standard charges. Minimum and maximum deposit amounts are displayed in your account settings and may vary by payment method.

Withdrawals on kratos require account verification and compliance with anti-money-laundering regulations. We process verified withdrawal requests within one to two business days for bank transfers and within two hours for e-wallets. We do not charge withdrawal fees on our side. If additional documentation is needed to verify your withdrawal, we notify you via email and explain the requirement. You may request withdrawal status updates through our support team, and we provide responses within 24 business hours. For players in Jakarta, Surabaya, Bandung, Medan, and Semarang, we maintain local support channels for payment method questions specific to your region.

Game Rules and Result Integrity

All games on kratos operate according to published rules available in our help centre. Slot games use certified random number generators from licensed software providers (Pragmatic Play, PG Soft, Habanero, and others). Live casino games feature real dealers broadcast from regulated studios in real time. Football and esports data come from official sources and are updated immediately after matches conclude.

We at kratos do not famobile bankingcate results, odds, or user counts. All tournament results are final and immutable once posted. If you dispute a game outcome, our support team reviews the event record and provides detailed explanation. We maintain permanent historical archives of all results so you can verify past outcomes independently. Our commitment to result transparency means you can trust the data published on kratos without relying on external sources.

Bonus Terms and Promotional Offers

Any promotional bonuses or welcome offers on kratos are subject to specific terms that we display clearly before you accept them. Bonuses are not guaranteed and may be limited to new accounts or specific payment methods. We reserve the right to modify, suspend, or cancel promotional offers at any time. Any bonus credited to your account is part of your account balance and subject to withdrawal verification like any other funds.

We do not advertise fixed bonus amounts or guaranteed returns. If promotional copy on kratos describes a bonus as "attractive" or "subject to terms apply", you are responsible for reading the full terms before participation. Our support team can clarify bonus conditions, and we respond to bonus inquiries within 24 business hours.

Data Protection and Privacy

We at kratos protect your personal data according to our privacy policy, available in the footer links. We collect identity information, email, and payment details necessary to verify your account and process deposits and withdrawals. We encrypt all sensitive data and do not share your information with third parties without your explicit consent, except where required by law or anti-money-laundering regulation.

You have the right to request access to, correction of, or deletion of your personal data. These requests are handled through our support team and typically completed within 30 business days. If you believe kratos has mishandled your data, you may file a complaint through our support portal or contact your local data protection authority. Our commitment to data privacy means your information is secure and used only for account management and regulatory compliance.

Dispute Resolution and Account Closure

If you have a dispute with kratos regarding a game outcome, account balance, or withdrawal status, contact our support team immediately with specific details. We investigate all disputes within 24 business hours and provide written response with full explanation. If you are not satisfied with our resolution, you may escalate the complaint to our management team for review. Our kratos escalation process typically concludes within 7 business days.

If you wish to close your kratos account, contact our support team and request permanent account closure. We process account closures within 24 business hours. Any remaining balance is processed as a final withdrawal subject to standard verification timelines. Once your account is closed, you cannot reopen it for a minimum of 30 days. This cooling-off period is to ensure your decision is final.

We at kratos reserve the right to close accounts that violate these terms, show signs of money laundering, or breach local regulations. If we close your account for compliance reasons, we notify you via email and explain the reason. You retain the right to request your remaining balance as a withdrawal, subject to verification. Our support team responds to account closure inquiries in English and Indonesian within 24 business hours. For additional information, visit our Legal notice or Privacy policy