kratos FAQ

Opening a kratos account involves four steps. First, you provide your email address and create a username and password. Second, you enter your full name, date of birth, and mobile number. Third, you upload a valid government-issued ID (KTP for Indonesian residents) and confirm your address. Our kratos team verifies your documents within one business day. Fourth, you select a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a major Indonesian bank — and fund your account. Once your identity is verified and your first deposit is processed, your kratos account is active and you can access all game categories.

If your documents are unclear or incomplete, we'll request resubmission. You can check your verification status in your kratos account settings at any time.

During kratos signup, you provide: your email address, chosen username, password, full legal name (matching your ID), date of birth, mobile number, and country of residence. You also agree to our terms and privacy policy. Once you complete this initial step, you move to identity verification, where you upload a government-issued ID photo and proof of address (utility bill or bank statement). Our kratos verification team reviews these documents to confirm your identity and ensure you are of legal age in your jurisdiction.

All data collected during registration is encrypted and stored securely. See our privacy policy for details on data retention and protection.

Depositing via e-wallet, mobile banking, or local payment on kratos is straightforward. Log in to your kratos account, navigate to the Deposit section, and select your preferred payment method. Enter the amount you wish to deposit. You will be redirected to the online payment, e-wallet, or mobile banking app or website to complete the transaction. Once you authorize the payment in your wallet app, the funds are transferred to kratos immediately. Your kratos account balance updates within seconds, and you can begin playing slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables, or sportsbook markets right away.

All kratos deposits are processed by our payment partners and are subject to their terms and daily transaction limits. Confirm the amount before completing the transfer.

Yes, kratos accepts bank transfers from all major Indonesian banks, including local payment, online payment, e-wallet, and mobile banking. To deposit via bank transfer, log in to your kratos account, select the bank transfer option in Deposit, and you will see the kratos receiving account details. Transfer the desired amount from your bank account to the kratos account provided. Bank transfers typically process within one to two business hours, depending on your bank and the time of day. Your kratos balance will update once the transfer is confirmed by our payment processor. If your transfer does not appear within 24 hours, contact our support team with your transaction reference number.

Bank transfer fees vary by your institution. Some Indonesian banks waive fees for transfers during specific times or above a minimum amount.

RTP stands for Return to Player. It is a percentage that describes the long-term payout rate of a slot game. For example, an means that over a very large number of spins, the game returns 96 cents for every dollar wagered (on average, across all players). Each kratos slot game — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways — has its own RTP, typically ranging from non-specific info to non-specific info. RTP is a theoretical average; individual sessions can vary significantly. The outcome of each spin is determined by a random number generator (RNG) certified by gaming authorities, ensuring fair and unpredictable results.

You can view the RTP for any kratos slot game by opening the game info menu within the game or on the game selection page.

kratos may offer new-customer bonus promotions from time to time. The terms of any offer — such as bonus amount, eligible games, wagering requirements, and expiry date — are displayed in the promotion details when you log in. Wagering requirements specify how many times you must play through the bonus amount before you can withdraw winnings. For example, a bonus with a 10x wagering requirement means you must place bets totaling ten times the bonus amount. Bonus terms apply only to the bonus funds, not your own deposited balance. If you do not meet the wagering requirement before the offer expires, the bonus is forfeited. Read the full terms before accepting any bonus.

Not all kratos games contribute equally to wagering requirements. Live casino games may have lower contribution rates than slots.

kratos encrypts all personal and financial data using industry-standard SSL encryption. Your password is hashed and never stored in plain text. Identity documents (ID photos and proofs of address) are stored securely and accessed only by our authorized verification team. Transaction records are retained for regulatory compliance and account history purposes. We do not sell or share your personal data with third parties except where required by law (for example, anti-money-laundering checks) or to payment processors necessary to complete your deposits and withdrawals. You have the right to request access to your data, request corrections, or request deletion of your kratos account and associated records. Submit these requests through your account settings or contact our support team.

See our privacy policy for the full details on data retention, international transfers, and your privacy rights.

To contact kratos support, you can use live chat (available during business hours), send an email through your account settings, or open an in-app support ticket. Log in to your kratos account, navigate to Support, and select your contact method. Describe your issue in detail — for example, account access problems, deposit or withdrawal questions, or game-related inquiries — and include any relevant account information (such as transaction IDs). Our multilingual kratos support team responds to tickets within one business day. For urgent issues (such as account compromise or unauthorized transactions), use live chat to reach our team immediately. When contacting us about a transaction, have your transaction reference number ready to speed up resolution.

Users across Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our team in English or Indonesian.