kratos Privacy Policy

This page describes what we collect when you use kratos and how we keep that data protected. We at kratos take privacy seriously and commit to transparent handling of personal information. Our privacy practices comply with applicable data protection laws in supported jurisdictions where our service operates.

We collect personal data when you create a kratos account, fund your account through DANA, e-wallet, mobile banking, local payment, or bank transfer, participate in games, and communicate with our support team. We use this information to verify your identity, process payments, prevent fraud, and improve your experience on kratos. We do not sell your data to third parties. We share information only with payment processors, game providers, and regulatory authorities as required by law.

This policy applies to all users accessing kratos. Our services are available only where local law permits. Users are responsible for verifying that their use of kratos complies with their own jurisdiction's law. We review this policy regularly and notify you of material changes via email and platform notifications.

What Data We Collect on kratos

We collect several categories of data when you use kratos. Account information includes your name, date of birth, email address, phone number, and government-issued ID (typically KTP for Indonesia residents). Payment information includes your bank account details, e-wallet credentials, and transaction history. Game activity logs include your wagers, results, and account balance changes. Communication records include email and chat messages you exchange with our support team. Device and usage data includes your IP address, browser type, device identifier, and pages you access on kratos.

How We Use Your kratos Data

We use your data for several legitimate purposes. Identity verification ensures we comply with anti-money-laundering and know-your-customer regulations. Payment processing requires your banking or e-wallet details to fund your account and process withdrawals. Fraud prevention involves analyzing transaction patterns to detect unauthorised access or suspicious activity on your kratos account. Game administration requires logging your wagers and results to calculate payouts accurately and maintain game integrity. Customer support uses your contact information and account history to respond to inquiries and troubleshoot technical issues. Service improvement involves analysing usage patterns to enhance kratos features and fix bugs.

We do not use your kratos data for marketing without your explicit consent. We do not sell your information to third parties. We do not share personal data with competitors or unrelated businesses. We share information only with essential service providers (payment processors, game software vendors) and regulatory authorities when legally required. Our data-sharing agreements require these third parties to maintain strict confidentiality and use your information only for the stated purpose.

Data Security and Encryption on kratos

We at kratos protect your data using industry-standard encryption. We encrypt all data in transit using TLS/SSL protocols so information passing between your device and our servers cannot be intercepted. We encrypt sensitive data at rest (stored on our servers) using AES-256 encryption. We restrict access to your personal data to kratos employees and contractors who require it to perform their roles, and all staff undergo privacy training.

Our kratos infrastructure includes firewalls, intrusion detection, and regular security audits. We maintain backup systems to prevent data loss. If a security breach occurs, we notify affected users within 72 hours and provide guidance on protective steps. We do not guarantee absolute security—no system is completely immune to attack—but we maintain security practices aligned with industry standards. If you believe your kratos account has been compromised, contact our support team immediately through your account portal.

Your Rights and Data Access on kratos

We at kratos respect your right to control your personal information. You can request a copy of all data we hold about you by contacting our support team. You can update your kratos account information (email, phone, address) anytime through your account settings. You can request deletion of your kratos account and associated data, though we may retain records required for anti-money-laundering compliance or legal obligations. You can opt out of non-essential communications (like promotional emails) while retaining necessary account and service notifications.

We retain your kratos account data as long as your account is active. If you close your account, we retain records for five years to comply with financial regulations. We may retain anonymised data indefinitely for statistical and service improvement purposes. You can contact our privacy team at any time with questions about your kratos data. We respond to data access requests within 30 days. We do not charge fees for accessing your own data, though we may charge a nominal fee for requests requiring substantial manual effort.

Cookies and Tracking on kratos

We use cookies and similar tracking technologies on kratos. Essential cookies enable core functionality (login, session management, payment processing). Analytics cookies help us understand how users interact with kratos so we can improve features and fix technical issues. Your browser settings allow you to disable non-essential cookies, though this may limit kratos functionality. We do not use cookies to track you across unrelated websites.

kratos may embed tracking pixels (tiny images) in emails and notifications to measure open rates and engagement. We use this information only to optimise our communications. We do not sell tracking data to third parties. If you prefer not to receive tracked emails, you can adjust notification settings in your kratos account. Third-party game providers (Pragmatic Play, PG Soft, Habanero, etc.) may use their own cookies when you play games on kratos—review their privacy notices for details.

Children and kratos Privacy

We do not permit anyone under the age of legal gaming eligibility in their jurisdiction to use kratos. We ask for date of birth during account creation and verify identity documents to confirm age. If we discover a user is underage, we close the account and refund any deposits without delay. Parents or guardians concerned that a minor has accessed kratos should contact our support team immediately.

kratos Privacy Policy Summary

We at kratos collect personal data (name, ID, payment details, game activity, communications) needed to operate our platform and comply with regulations. We encrypt all data and restrict access to authorised staff only. We do not sell your information or share it with unrelated businesses. We share data only with essential service providers and regulatory authorities as legally required. We retain your data only as long as necessary—typically five years for financial compliance, indefinitely in anonymised form for service improvement.

You have the right to access, update, and delete your kratos data. You can manage communications preferences through your account. Our support team responds to privacy inquiries within 30 days. We maintain security practices aligned with industry standards and notify you of breaches within 72 hours. This policy applies to all kratos users. We review it regularly and notify you of material changes.

For privacy questions or to request your data, contact our support team through your kratos account or visit our FAQ pageFor users across Jakarta, Surabaya, Bandung, Medan, and Semarang, we maintain local support channels. Our multilingual team responds in English and Indonesian and is available during extended business hours. We take your privacy concerns seriously and are committed to transparent, lawful data handling.